Riverside, C.A. — As businesses and communities cross the six-month mark of working partially or completely from home, creative use of digital communication tools has surged across industries. California-based global avocado marketer Index Fresh has adapted to this model by launching its virtual ‘Meeting in the Grove’ program to connect its sales team with clients and growers.
“In the past, when we’ve taken customers on tours to different avocado groves throughout the state and in different countries, we find that we can have a different kind of conversation than if we were in an office meeting room. Being in the grove has a very natural way of putting everyone at ease,” said John Dmytriw, Senior Business Specialist at Index Fresh.
The title ‘Meeting in the Grove’ helps create a comfortable starting point for virtual conversations, opening up a space for unshielded discussions. “We can talk about new business opportunities, market trends, or just simply how they’re doing because our customers are not just clients, they’re friends,” Dmytriw said. He added that the program is Index Fresh’s twist on virtual meetings, a relaxed experience in a low-pressure environment.
Index Fresh likes to show its customers what’s going on in the field, and ‘Meeting in the Grove’ often consists of videos and photos from the company’s field department. “We feel that taking people to the grove, even if they never leave their desk, gives them a firsthand view of what we’re talking about. It’s more than just background graphics or discussing an agenda,” said Dmytriw.
For the Index Fresh sales team, this is a way to not only showcase the growers’ fruit but to introduce people to the different growing regions and talk about them in great detail. Dmytriw says that pre-pandemic, it was often difficult for people to take time out of their day to physically tour groves. Now, by using digital communication platforms, the sales team has been able to provide more in-depth information and personalized advice to customers.
The Index Fresh team remains enthusiastic for future one-on-one meetings, physical tours of the groves, and collaboration between the marketer, clients, and growers in a safe way. “As far as avocados go, I think there is a lot of good news.
Looking at the remaining crop and the collective volume in Mexico and California, I think the back half of 2020 will be the springboard for a successful 2021,” he said. “Avocados still continue to perform at an extremely high level. Retail and food service and wholesale are doing everything they possibly can to market in creative ways. The produce industry as a whole has proven its extraordinary resiliency. There’s no other industry I would rather be in!”
For more information on ‘Meeting in the Grove’, contact [email protected] or John Dmytriw at [email protected] indexfresh.com.
ABOUT INDEX FRESH
Index Fresh is a global marketer of avocados, sourcing from all major growing regions around the world, including California, Mexico, Peru, Chile, and Colombia. Through its dedication to quality, consistency, and innovation, Index Fresh continues to be a leader in the industry. Over the years the company has earned its reputation for quality and integrity with an unwavering commitment to honesty, hard work, and providing outstanding results to their partners — growers and trade alike. Headquartered in California, the company has facilities spread across Texas, Pennsylvania, Iowa, Ohio, Colorado, and Illinois. Index Fresh started operations at its packing, bagging, and ripening facility in Pharr, TX, in 2018.