√ Freshservice – Connectors | Microsoft Docs – Fees








Freshservice is a cloud-based IT service desk and service management solution that’s easy to set up and use, to transform employee experience across the organization.

This connector is available in the following products and regions:

Service Class Regions
Logic Apps Standard All Logic Apps regions except the following:
     –   Azure Government regions
     –   Azure China regions
Power Automate Premium All Power Automate regions except the following:
     –   US Government (GCC)
     –   US Government (GCC High)
     –   China Cloud operated by 21Vianet
Power Apps Premium All Power Apps regions except the following:
     –   US Government (GCC)
     –   US Government (GCC High)
     –   China Cloud operated by 21Vianet
Connector Metadata
Publisher Freshservice

Creating a connection

To connect your account, you will need the following information:

Name Type Description
Username string

The username for this api

Password securestring

The password for this api

Site url string

Root site url (Example: https://sample.freshservice.com )

Throttling Limits

Name Calls Renewal Period
API calls per connection 100 60 seconds
Frequency of trigger polls 1 120 seconds

Actions

Add a note to a ticket

Add a private or public note to a ticket.

Parameters

Name Key Required Type Description

Ticket Id

ticketId True integer

The ticket id to update.

Note

body True string

The note to be added to the ticket.

Is Private

private boolean

Set to true if message is private.

Returns

Create a ticket

Create a ticket.

Parameters

Name Key Required Type Description

Requester Id

requester_id True integer

User-id of the requester. For existing contacts, requester_id can be passed instead of email.

Subject

subject True string

The subject of the ticket.

Status

status True string

Status of the ticket.

Priority

priority True string

The priority of the ticket (such as Low, Medium, or High).

Description

description True string

The description of the ticket.

Urgency

urgency string

Urgency of the problem (such as Low, Medium or High).

Impact

impact string

Impact of the problem (such as Low, Medium or High).

Source

source string

The channel through which the ticket was created.

Returns

Name Path Type Description

helpdesk_ticket

item.helpdesk_ticket Ticket_Response

Update a ticket

Update a ticket (only specified values will be updated).

Parameters

Name Key Required Type Description

Ticket Id

ticketId True integer

The ticket id to update.

Requester Id

requester_id integer

User-id of the requester. For existing contacts, requester_id can be passed instead of email.

Subject

subject string

The subject of the ticket.

Status

status string

Status of the ticket.

Priority

priority string

The priority of the ticket (such as Low, Medium, or High).

Urgency

urgency string

Urgency of the problem (such as Low, Medium or High).

Impact

impact string

Impact of the problem (such as Low, Medium or High).

Source

source string

The channel through which the ticket was created.

Returns

Triggers

When a ticket is created

Triggers when a new ticket is created.

Returns

Definitions

Ticket_Response

Name Path Type Description

Created At Date-Time

created_at date-time

yyyy-MM-ddTHH:mm:ss.fffZ

Is Deleted

deleted boolean

Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except ‘deleted’ filter.

Department Id

department_id_value integer

Ticket Id

display_id integer

Ticket Id specific to your account.

Due By Date-Time

due_by date-time

yyyy-MM-ddTHH:mm:ss.fffZ

Group Id

group_id integer

Id of Group to which the ticket is assigned.

Id

id integer

Unique Id of the ticket.

Impact

impact integer

A number representing the impact of the problem.

Is Escalated

isescalated boolean

Set to true if an escalation was sent.

Owner Id

owner_id string

Id of the agent to whom the problem is assigned.

Priority

priority integer

A number representing the priority of the ticket.

Requester Id

requester_id integer

User-id of the requester. For existing contacts, requester_id can be passed instead of email.

Responder Id

responder_id integer

Id of the agent to whom the ticket is assigned.

Source

source integer

A number representing the channel through which the ticket was created.

Spam

spam boolean

Set as true if the ticket is marked as spam.

Status

status integer

A number representing the status of the ticket.

Subject

subject string

Ticket subject.

Ticket Type

ticket_type string

Type property field as defined in ticket fields.

To Email

to_email string

Email address to which the incoming ticket email was sent.

Updated At Date-Time

updated_at date-time

yyyy-MM-ddTHH:mm:ss.fffZ

Urgency

urgency integer

A number representing the urgency of the problem.

Description

description string

Description of the problem.

Description HTML

description_html string

HTML content of the ticket. Description and description_html should not be passed together.

Status Name

status_name string

Status of the ticket.

Priority Name

priority_name string

Priority of the ticket.

Source Name

source_name string

The channel through which the ticket was created.

Responder Name

responder_name string

Name of the agent to whom the ticket is assigned.

To Emails

to_emails array of string

Email addresses to which the incoming ticket email was sent.

Department Name

department_name string

Name of the department.

Associated Problem Id

assoc_problem_id integer

Id of the associated problem to the ticket.

Associated Change Id

assoc_change_id integer

Id of the associated change to the problem.

Associated Change Cause Id

assoc_change_cause_id integer

Id of the change causing the ticket.

Associated Asset Id

assoc_asset_id integer

Id of the asset associated to the ticket.

Urgency Name

urgency_name string

Urgency of the problem.

Impact Name

impact_name string

Impact of the problem.

UpdateTicket_Response

Name Path Type Description

Is Deleted

ticket.deleted boolean

Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except ‘deleted’ filter.

Ticket Id

ticket.display_id integer

Ticket Id specific to your account.

Subject

ticket.subject string

Ticket subject.

Description

ticket.description string

Description of the ticket.

Description HTML

ticket.description_html string

HTML content of the ticket. Description and description_html should not be passed together.

Status Name

ticket.status_name string

Status of the ticket.

Priority Name

ticket.priority_name string

Priority of the ticket.

Source Name

ticket.source_name string

The channel through which the ticket was created.

Responder Name

ticket.responder_name string

Name of the agent to whom the ticket is assigned.

To Emails

ticket.to_emails array of string

Email addresses to which the incoming ticket email was sent.

Department Name

ticket.department_name string

Name of the department.

Associated Problem Id

ticket.assoc_problem_id integer

Id of the associated problem to the ticket.

Associated Change Id

ticket.assoc_change_id integer

Id of the associated change to the problem.

Associated Change Cause Id

ticket.assoc_change_cause_id integer

Id of the change causing the ticket.

Associated Asset Id

ticket.assoc_asset_id integer

Id of the asset associated to the ticket.

Urgency Name

ticket.urgency_name string

Urgency of the problem.

Impact Name

ticket.impact_name string

Impact of the problem.

AddNote_Response

Name Path Type Description

Created At Date-Time

note.created_at date-time

yyyy-MM-ddTHH:mm:ss.fffZ

Is Deleted

note.deleted boolean

Set as true if the ticket is deleted/trashed. Deleted tickets will not be considered in any views except ‘deleted’ filter.

Id

note.id integer

Unique Id of the note.

Private

note.private boolean

Set as true if the note is private.

Source

note.source integer

A number representing the channel through which the ticket was created.

Updated At Date-Time

note.updated_at date-time

yyyy-MM-ddTHH:mm:ss.fffZ

User Id

note.user_id integer

User_id of the agent who is adding the note.

Body

note.body string

Content of the note in plain text.

Body HTML

note.body_html string

Content of the note in HTML format. Either body or body_html has to be passed.

attachments

note.attachments array of string



√ Freshservice – Connectors | Microsoft Docs – Fees
4.9 (98%) 32 votes